FAQ - Art Prints
Frequently asked questions about our vintage-inspired prints, including paper, sizing, shipping, returns, and how to care for your artwork.
Click a question to expand and read the answer.
About the Prints
What kind of prints does Moranelle sell?
Moranelle sells vintage art prints, restored artwork, historic photography, antique portraits, landscapes, botanical pieces, and decorative print sets for interiors. Each print is chosen and restored with care, with attention to tone, composition, and visual harmony.
Are the prints made in your own studio?
Yes. Every print is made in our own studio, with no third-party print-on-demand service involved. From file preparation to printing, packing, and shipping, every step is handled directly by us at Moranelle.
What paper do you use?
Our prints are produced on carefully selected fine art and cotton-based papers, chosen according to the style of each artwork. Depending on the piece, this may include textured fine art paper, cotton paper with a delicate grain, or handmade-style rag paper with naturally frayed edges. The exact paper used for each print is always specified on the individual product page.
Are the prints framed or unframed?
Unless clearly stated otherwise on the product page, our prints are sold unframed. This allows you to choose a frame that suits your own interior, whether vintage, modern, minimal, or more decorative. If a print is ever sold framed, this will be explicitly written on the product page.
Sizes, Paper & Finish
What sizes are available?
The available sizes are listed directly on each product page. Sizes may vary depending on the artwork, paper type, and format.
Do the prints include margins?
Most prints are prepared without visible margins around the artwork. The selected size refers to the full paper size. If a specific print includes a margin or special layout, this will be mentioned on the product page.
Are the prints matte or glossy?
Our prints feature a matte finish, chosen for its soft, refined appearance and its faithful rendering of tones and details.
Will colors look exactly like they do on my screen?
Colors may vary slightly from one screen to another, depending on brightness, contrast, and device settings. Each print is prepared with care, but small differences between the screen image and the final printed piece are normal.
Do you offer custom sizes or small adjustments?
Yes, small adjustments may be possible depending on the artwork. We can sometimes prepare a print in a different size, or adapt the shape to an oval or round format when suitable. At the moment, the maximum print size available is 30 × 40 cm. For any custom request, please contact us before placing your order.
Framing & Display
What type of frame should I choose?
Our prints are sold unframed so you can choose a frame that suits your own interior. Simple wooden frames, antique-style frames, black frames, brass or gold-toned frames can all work beautifully, depending on the artwork and the atmosphere you want to create.
Do your prints fit standard frames?
Yes. Most of our prints are offered in standard sizes and can be placed in ready-made frames. Please check the size listed on each product page before ordering, as the selected size refers to the full paper size.
How should I handle the print?
Handle the print gently with clean, dry hands, preferably by the edges. Avoid touching the printed surface directly, and keep the paper flat until it is framed or displayed.
How should I protect my print over time?
To help preserve your print, we recommend framing it behind glass or acrylic and keeping it away from direct sunlight, strong heat, and moisture. We do not recommend placing paper prints in areas exposed to steam or splashes, even when framed. If displayed in a bathroom, the print should be placed in a dry, well ventilated area and protected by a suitable frame.
Orders & Shipping
How long does it take to prepare an order?
Most orders are prepared within 2 business days. As each print is made and packed with care, preparation time may vary slightly during busy periods.
How are prints packaged?
Prints are carefully packed in a protective sleeve and shipped in a rigid cardboard envelope or suitable protective packaging, depending on the size and type of print.
Do you ship internationally?
Yes, we currently ship to selected countries in Europe, as well as to the United States and Canada. Available shipping destinations are shown at checkout.
Will I receive a tracking number?
Yes. All orders include a tracking number, which will be sent to you once your order has been dispatched.
What if my order arrives damaged or is lost in transit?
If your order arrives damaged, defective, incorrect, or is confirmed as lost in transit, please contact us at contact@moranelle.com with your order number and clear photos where applicable. We will review the situation and offer an appropriate solution, such as a replacement or a refund, in accordance with applicable consumer law.
Returns & Support
Can I return or exchange a print?
Standard prints may be returned within 14 days of receipt, provided they are unused, unframed, undamaged, and returned with suitable protective packaging. Custom or personalized prints cannot usually be returned unless they arrive damaged, defective, or incorrect. For full details, please see our Returns & Refunds Policy.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at
contact@moranelle.com. If the order has not yet been printed or shipped, we will do our best to help. Once production or shipping has started, changes or cancellations may no longer be possible.
What if I entered the wrong address?
Please contact us as quickly as possible if you notice an error in your shipping address. If the order has not yet been shipped, we can update the address. If the parcel has already been dispatched, we may not be able to change the delivery details. Orders sent to an incorrect address provided by the customer cannot always be refunded or replaced, but we will review the situation and help where possible.
How can I contact you?
You can contact us at contact@moranelle.com for any question about your order, shipping, returns, or product details. We will reply as soon as possible within two business days.